Client: Confidential Retail Client · Industry: Retail Expansion
At a Glance
Challenge:
- Managing multilingual coordination across locations
- Inconsistent device configurations
- Delays in incident resolution during store openings
Approach: Deployed certified L1–L2 engineers in Germany - France - Netherlands - Spain - and Italy, Implemented real-time support reporting, Introduced backfill coverage to eliminate coverage gaps during shift changes
Results: Deployed 12 full-time engineers across 5 EU cities, reducing average support wait time by 41% within 90 days
Technologies used: Network Devices, Windows 11, SCCM
Expanding Retail, Empowered by Global IT Staffing
A leading multinational retailer approached Yabuh to support its aggressive European expansion strategy. The client needed reliable on-ground IT support during the launch of over 20 stores across five countries within 6 months.
Why They Chose Yabuh
The client required a staffing partner who could deliver:
- Local, full-time engineers across multiple EU cities
- L1 and L2 desktop support expertise
- Real-time performance reporting and SLA compliance
- Immediate backfill for absenteeism or attrition
Yabuh’s global field engineering network and multilingual coordination team made us a perfect fit.
Deployment Model
Each region was assigned dedicated engineers trained on the client’s systems, tools, and retail SOPs. Store rollouts were supported by on-site troubleshooting, installations, and day-one tech readiness, while ongoing support included ticket resolution, device maintenance, and escalation management.
Results That Speak
Over 90 days:
- Tickets resolved under SLA rose from 58% to 92%
- Site downtime dropped by 40%
- Internal IT dependency was cut in half
- Expansion schedules stayed on track without tech delays
Interested in Similar Results?
Let’s discuss how we can scale your operations with onsite staffing, wherever you grow.