Expanding Retail, Empowered by Global IT Staffing

A leading multinational retailer approached Yabuh to support its aggressive European expansion strategy. The client needed reliable on-ground IT support during the launch of over 20 stores across five countries within 6 months.

Why They Chose Yabuh

The client required a staffing partner who could deliver:

• Local, full-time engineers across multiple EU cities
• L1 and L2 desktop support expertise
• Real-time performance reporting and SLA compliance
• Immediate backfill for absenteeism or attrition

Yabuh’s global field engineering network and multilingual coordination team made us a perfect fit.

Deployment Model

Each region was assigned dedicated engineers trained on the client’s systems, tools, and retail SOPs. Store rollouts were supported by on-site troubleshooting, installations, and day-one tech readiness, while ongoing support included ticket resolution, device maintenance, and escalation management.

Results That Speak

Over 90 days:

• Tickets resolved under SLA rose from 58% to 92%
• Site downtime dropped by 40%
• Internal IT dependency was cut in half
• Expansion schedules stayed on track without tech delays

Interested in Similar Results?

Let’s discuss how we can scale your operations with onsite staffing, wherever you grow.