Expanding Retail, Empowered by Global IT Staffing
A leading multinational retailer approached Yabuh to support its aggressive European expansion strategy. The client needed reliable on-ground IT support during the launch of over 20 stores across five countries within 6 months.
Why They Chose Yabuh
The client required a staffing partner who could deliver:
- Local, full-time engineers across multiple EU cities
- L1 and L2 desktop support expertise
- Real-time performance reporting and SLA compliance
- Immediate backfill for absenteeism or attrition
Yabuh’s global field engineering network and multilingual coordination team made us a perfect fit.
Deployment Model
Each region was assigned dedicated engineers trained on the client’s systems, tools, and retail SOPs. Store rollouts were supported by on-site troubleshooting, installations, and day-one tech readiness, while ongoing support included ticket resolution, device maintenance, and escalation management.
Results That Speak
Over 90 days:
- Tickets resolved under SLA rose from 58% to 92%
- Site downtime dropped by 40%
- Internal IT dependency was cut in half
- Expansion schedules stayed on track without tech delays
Interested in Similar Results?
Let’s discuss how we can scale your operations with onsite staffing, wherever you grow.